Privacy Policy
1. Principles
NATfresh® Cooling attaches great importance to privacy, particularly the protection of your personal data. We treat your personal data with the utmost care and in accordance with the legal provisions in force.
NATfresh® is a registered trademark. Its website is hosted by OVH, including the various security tools linked to and provided by the host.
The purpose of this privacy policy is to inform you, as users of our website www.natfresh.ch (hereinafter “our website”), about the data we collect, as well as the following information in particular:
· Who is responsible for data processing?
· What personal data is collected?
· How is the collected data used?
· How is the data stored and retained?
· Who has access to this data?
· Where is the data processed?
· What are your rights?
2. Who is responsible for data processing
NATfresh Cooling SA is the data controller for the NATfresh Cooling groups as described below in section [3.4.b] processing in this privacy notice, unless we indicate otherwise in an individual case.
NATfresh Cooling SA
Route de St-Luc 91
3961 Vissoie
Switzerland
3. Personal data
We process personal data that you provide to us or that we receive from third parties. This data includes various categories of information about you.
3.1 Automatically collected data
We use the Google Analytics service for this purpose. This data is necessary to better understand how you use our website, to improve it, and to best meet your expectations.
When you visit our site, this service automatically collects the following information:
· IP address
· Location
· Hardware and software details
· Pages viewed on our site
You can view the Google Analytics privacy policy at the following address: https://policies.google.com/technologies/partner-sites.
We use cookies on our website, as described in section [5] below, to ensure its proper functioning. These cookies allow us to improve the browsing experience, offer personalized ads or content, and analyze our traffic. Users can choose to accept, refuse, or customize cookies.
3.2 Data collected non-automatically
Our website has several contact forms for different products and services.
When you use these forms, we collect, store, and process the personal data you provide to us in order to process your request.
The data collected through these forms is as follows:
· First and last name
· Function
· Email address
· Company
· Companies Internet site
· Any other information you may share with us when using the contact forms on our site.
3.3 Use of your personal data
The personal data collected on our site will only be used for the purposes specified in this privacy policy.
The data collected through our contact forms may be used for the following purposes:
· We may use your data to respond to your request or question, in connection with the exercise of your rights, and to enable us to contact you in case of further questions.
· Business relationships We may use your data to respond to your request regarding, for example, a potential order, in connection with the exercise of your rights, and to enable us to contact you in case of further questions.
· Data collected automatically is used for statistics.
3.4 Who we share personal data with
In order to respond to your requests, personal data may be shared with:
· Employees, We may disclose information collected through our contact forms to any member of our organization who needs it to respond to your requests.
· Future companies in the NATfresh Cooling SA group
· Third parties, Your data will be disclosed to service providers, including in particular: Google Analytics, EQS, Wordpress
In addition, we only disclose your data to other third parties if we are legally obliged to do so (e.g., at the request of an investigating authority) or if you have expressly consented to its disclosure.
3.5 International data transfer
During processing and in order to respond to requests, personal data may be transferred to companies in the NATfresh Cooling Group or to other third parties outside Switzerland.
Consequently, data may be collected, accessed, and processed in the following countries:
· France
· Portugal
· Spain
· Poland
· Germany
· Monaco
If the recipient is located in a country that does not have adequate legal data protection, we require them to commit to complying with this protection (to this end, we use the European Commission's revised standard contractual clauses, which can be viewed here: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj). This request does not apply if the recipient is subject to a set of legally accepted rules to ensure data protection, or if we can invoke an exception. An exception may apply, for example, in the case of legal proceedings abroad, overriding public interest, the performance of a contract requiring disclosure, if you have given your consent, or if you have made the data generally available and have not objected to its use.
3.6 Retention of your data
We process your data for as long as our processing purposes, legal retention periods, and our legitimate interests in documentation and evidence retention require, or as long as storage is a technical requirement.
3.7 Security of your data
We take the necessary technical and organizational measures to protect your personal data against unauthorized processing and to ensure its confidentiality, availability, integrity, and traceability.
However, we would like to point out that the Internet is not a secure means of communication and that unauthorized third parties may gain access to data transmitted in this environment. This may result in the publication or modification of this data, or cause technical problems.
Despite extensive technical and organizational security measures, it is impossible to rule out the loss of personal data, its interception, or its manipulation by unauthorized persons.
4. Your rights
Depending on the applicable data protection legislation, you have the following rights regarding the processing of your data:
· the right to request information from us about the nature and scope of the data we process;
· the right to request that we correct the data if it is inaccurate;
· the right to request the erasure of data;
· the right to ask us to provide certain personal data in a commonly used electronic format or to transfer it to another data controller;
· the right to withdraw consent where our processing is based on consent;
· the right to receive, upon request, additional information useful for exercising these rights.
You can exercise these rights by sending a request to the email address info@natfresh.ch or to the postal address NATfresh Cooling SA, route de St-Luc 91, 3961 Vissoie, Switzerland.
If you disagree with the way we process your data or with our data protection practices, please let us know.
If you reside in the EEA, the United Kingdom, or Switzerland, you also have the right to lodge a complaint with the competent data protection supervisory authority in your country.
You can object to receiving advertising and the processing of your data for marketing and advertising purposes at any time by writing to the following address: info@natfresh.ch or to the following postal address: NATfresh Cooling SA, route de St-Luc 91, 3961 Vissoie, Switzerland.
5. Cookies
Some pages on this website use cookies. These are small text files stored on your computer by your browser. These cookies enable the website to recognize your browser the next time you visit and to tailor the content to your preferences and settings. For example, you can allow cookies only in certain cases, accept them in certain cases, or exclude them in general, and activate the automatic deletion of cookies when you close your browser. If you disable cookies, the functionality of our website may be limited.
We distinguish between the following categories of cookies:
· necessary cookies;
· performance cookies;
· marketing cookies.
6. Effective date
This statement comes into effect in October 2025.
7. Revision
This privacy policy is subject to regular review to ensure compliance and to reflect any changes in our data collection process.
We recommend that you review our privacy policy from time to time to ensure that you are aware of any updates.
This privacy policy was last revised on October 23, 2025.